Customer Facing Team Member – Kimberley Area
Northern Cape

Customer Facing Team Member – Kimberley Area
KFC – Northern Cape

To provide excellent customer service to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area

Approach and treat the customer in courteous, friendly and efficient manner as laid down the Service Section of the KFC standards
Prepare products using approved KFC standards procedures
Monitor product quality by checking and acting upon expiration dates and times for products
Ensure the correct use of product holding equipment in respect of holding times and temperatures
Keep the Customer Service Area and Front Counter clean and tidy
Follow all cash handling procedures as per Company Standards
Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention
Adhere to Yum’s culture principles
Be obsessed about customer service and ensure customer satisfaction on every shift
Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Superviso